According of Mariam-Webster dictionary, an ombudsman is a government official appointed to receive and investigate complaints made by individuals against abuses or capricious acts of public officials. An Ombudsman is an authority who is empowered to investigate individual complaints against public authorities, departments, etc. The government of India has designated several Ombudsmen (sometimes-called Chief Vigilance Officer or CVO) for the redressal of grievances and complaints from individuals in the banking, insurance and other sectors being serviced by both private and public bodies and corporations.